Refund policy
Return & Guarantee Policy
At American Ant Store, we are committed to providing healthy ants and high-quality supplies. Because we specialize in live organisms, our policies are a little different from traditional retail. Please read carefully before placing an order.
Live Insects (Ants & Colonies)
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No Returns: We cannot accept returns of live insects or colonies.
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Dead on Arrival (DOA): If your ants arrive dead, we will resend your order at no charge or issue store credit for a future order.
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To qualify, you must email support@americanantstore.com within 2 hours of delivery.
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Use the subject line: “DOA – [Your Order Number]” and include clear photo proof of the insects as received.
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1-Week Guarantee: All live ants are covered by a 7-day guarantee once introduced into their new home, provided all care requirements are properly followed.
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This guarantee is void if ants are housed in a gel ant farm, dirt house, or any unsuitable setup.
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Proof of setup may be requested to validate your claim.
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Dry Goods (Non-Live Products)
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Return Window: Dry goods (nests, feeders, accessories, etc.) may be returned within 14 days of delivery.
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Condition: Items must be unused and in their original packaging.
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Refunds: Approved returns will receive store credit only. Shipping charges are non-refundable.
Important Notes
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Store credit can be applied toward any future purchase.
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Claims that do not meet these requirements may be denied.
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By purchasing from American Ant Store, you agree to this policy.