Frequently Asked Questions
Frequently Asked Questions (FAQ)
Quick answers to common questions about ordering, shipping, and caring for your colony.
About American Ant Store
What is American Ant Store?
American Ant Store is a U.S.-based educational and hobbyist supplier specializing in native ant colonies, queen ants, and ant-keeping supplies for enthusiasts, educators, and researchers.
Is American Ant Store a real U.S. business?
Yes. We operate entirely within the United States and ship directly to customers nationwide.
Ants & Colonies
Do your ant colonies include a queen?
Yes. All colonies include a queen ant!
How many ants come in a colony?
Each product page lists an estimated worker count. Because ant colonies are living organisms, counts may vary slightly.
Are the ants captive bred?
Ant colonies grow naturally over time. Ants do not reproduce in captivity in a controlled or commercial manner. So all existing queen ants are captured from Nuptial (breeding) Flights that occur in their natural habitats
Are your ants beginner friendly?
Many of our species are great for beginners. Experience level recommendations are included on product pages.
Shipping & Delivery
How are live ants shipped?
Live ants are shipped in secure, insulated packaging designed to protect them during transit.
What shipping method do you use?
Live ant orders typically ship via UPS Next Day Air® to reduce transit time and stress on the colony.
When do you ship live ants?
Live shipments usually go out Monday through Wednesday to avoid weekend delays.
Do you ship year-round?
Shipping availability depends on weather conditions. In some cases, shipments may be delayed to protect the ants during extreme temperatures.
Live Arrival Guarantee
What if my ants arrive dead (DOA)?
If your ants arrive deceased, please contact us within 2 hours of delivery with clear photos. Approved claims may qualify for a replacement or store credit under our Live Arrival Guarantee.
What does not qualify as DOA?
Minor worker loss, natural ant behavior, or delays caused by carrier issues beyond our control do not qualify as DOA.
Care & Husbandry
Do you provide care instructions?
Yes. Basic care guidance is included, and additional resources are available on our website. You can browse all of our care sheets here
How long do ant colonies live?
Queen ants can live many years, while workers typically live months to several years depending on species and care.
Are ants considered pets?
Ants are best viewed as educational and hobbyist organisms, rather than traditional pets.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, along with other secure checkout options shown at checkout.
Can I cancel or change my order?
Orders containing live ants cannot be canceled once processing has begun. Supply-only orders may be eligible for cancellation before shipment.
Returns & Refunds
Do you accept returns?
Live ants are non-returnable. Unused supplies may be eligible for return if approved.
What if something is wrong with my order?
Please contact us as soon as possible. We handle issues case-by-case and aim to provide a fair resolution.
Education & Use
Are ant colonies good for classrooms?
Yes. Ant colonies are excellent for STEM learning, observation, and hands-on education.
Do you sell in bulk?
Bulk and educational orders are available upon request.
Support & Contact
How can I contact you?
You can reach us through the Contact Us page on our website. Email is the fastest way to get support.