Frequently Asked Questions

Frequently Asked Questions (FAQ)

Quick answers to common questions about ordering, shipping, and caring for your colony.

About American Ant Store

What is American Ant Store? +
American Ant Store is a U.S.-based educational and hobbyist supplier specializing in native ant colonies, queen ants, and ant-keeping supplies for enthusiasts, educators, and researchers.
Is American Ant Store a real U.S. business? +
Yes. We operate entirely within the United States and ship directly to customers nationwide.

Ants & Colonies

Do your ant colonies include a queen? +
Yes. All colonies include a queen ant!
How many ants come in a colony? +
Each product page lists an estimated worker count. Because ant colonies are living organisms, counts may vary slightly.
Are the ants captive bred? +
Ant colonies grow naturally over time. Ants do not reproduce in captivity in a controlled or commercial manner. So all existing queen ants are captured from Nuptial (breeding) Flights  that occur in their natural habitats
Are your ants beginner friendly? +
Many of our species are great for beginners. Experience level recommendations are included on product pages.

Shipping & Delivery

How are live ants shipped? +
Live ants are shipped in secure, insulated packaging designed to protect them during transit.
What shipping method do you use? +
Live ant orders typically ship via UPS Next Day Air® to reduce transit time and stress on the colony.
When do you ship live ants? +
Live shipments usually go out Monday through Wednesday to avoid weekend delays.
Do you ship year-round? +
Shipping availability depends on weather conditions. In some cases, shipments may be delayed to protect the ants during extreme temperatures.

Live Arrival Guarantee

What if my ants arrive dead (DOA)? +
If your ants arrive deceased, please contact us within 2 hours of delivery with clear photos. Approved claims may qualify for a replacement or store credit under our Live Arrival Guarantee.
What does not qualify as DOA? +
Minor worker loss, natural ant behavior, or delays caused by carrier issues beyond our control do not qualify as DOA.

Care & Husbandry

Do you provide care instructions? +
Yes. Basic care guidance is included, and additional resources are available on our website. You can browse all of our care sheets here 
How long do ant colonies live? +
Queen ants can live many years, while workers typically live months to several years depending on species and care.
Are ants considered pets? +
Ants are best viewed as educational and hobbyist organisms, rather than traditional pets.

Orders & Payments

What payment methods do you accept? +
We accept major credit and debit cards, along with other secure checkout options shown at checkout.
Can I cancel or change my order? +
Orders containing live ants cannot be canceled once processing has begun. Supply-only orders may be eligible for cancellation before shipment.

Returns & Refunds

Do you accept returns? +
Live ants are non-returnable. Unused supplies may be eligible for return if approved.
What if something is wrong with my order? +
Please contact us as soon as possible. We handle issues case-by-case and aim to provide a fair resolution.

Education & Use

Are ant colonies good for classrooms? +
Yes. Ant colonies are excellent for STEM learning, observation, and hands-on education.
Do you sell in bulk? +
Bulk and educational orders are available upon request.

Support & Contact

How can I contact you? +
You can reach us through the Contact Us page on our website. Email is the fastest way to get support.